Internet failures end telehealth sessions.
When a participant loses their internet connection, the video session typically ends and must be rescheduled — wasting time for both parties.
Platform Guide
What is Continue by Phone in telehealth?
Understand how Continue by Phone maintains encounter continuity when a participant's internet connection fails during a telehealth session.
Continue by Phone bridges the gap.
SecureVisit's Continue by Phone feature transitions the participant to a phone connection so the encounter continues without rescheduling.
Fewer missed appointments, better access.
Patients in rural areas, participants with unreliable internet, and anyone experiencing connectivity issues can still complete their encounter.
Workflow
How SecureVisit works
Connection fails
The system detects a participant has lost video connectivity.
Phone bridge activates
The participant is connected to the session via phone.
Session continues
The encounter proceeds with all context and records preserved.
What this supports
Designed for real regulated workflows.
Access equity
Participants with unreliable internet can still complete encounters.
Operational efficiency
Fewer rescheduled appointments and less wasted staff time.
Record continuity
Transcription and artifacts continue across the transition.
Questions
Common buyer questions
Is Continue by Phone automatic?
The feature is designed to activate when connectivity issues are detected, with minimal participant action required.
Does the record continue?
Yes. Transcription and encounter artifacts continue across the video-to-phone transition.
Request demo
Keep every encounter connected.
See how Continue by Phone prevents session loss due to internet failures.