Internet failures disrupt critical encounters.
When a patient's Wi-Fi drops or a participant loses connectivity, the session typically ends. Rescheduling wastes time, delays care, and frustrates everyone involved.
Platform
Keep the session going when video drops.
SecureVisit's Continue by phone feature maintains session continuity by switching to a phone connection when a participant's internet fails.
The session continues on phone.
Instead of ending the encounter, SecureVisit can transition the participant to a phone connection so the session continues without rescheduling.
For encounters that cannot be rescheduled easily.
Healthcare visits with patients in rural areas, legal consultations with incarcerated clients, and court hearings where rescheduling creates delays.
Workflow
How SecureVisit works
Connection drops
The system detects that a participant has lost their video connection.
phone bridge activates
The participant is connected via phone to continue the session.
Encounter resumes
The session continues with the same context, participants, and records.
What this supports
Designed for real regulated workflows.
No rescheduling
Sessions continue immediately instead of requiring a new appointment.
Rural and underserved access
Participants with unreliable internet can still complete encounters.
Record continuity
Transcripts and artifacts continue across the video-to-phone transition.
Questions
Common buyer questions
Does the session record continue?
Yes. Transcription and encounter artifacts continue across the video-to-phone transition.
Does the participant need to do anything?
The transition is designed to be seamless with minimal participant action required.
Request demo
Never lose a session to bad internet.
See how Continue by phone keeps encounters moving when connectivity fails.